Store Partner Agreement

1.Parties & acceptance

This Store Partner Agreement (“Agreement”) is between Streetfast Inc., a corporation incorporated under the laws of Alberta, Canada (“Streetfast”, “we”), and the business that registers to sell goods through the Streetfast platform (“Store Partner”, “you”).

By signing in the Store Partner panel, or by listing items or accepting an Order, you agree to this Agreement, the General Terms of Use, the Privacy Policy, your city’s Commission Schedule and any supplemental terms shown in the panel (together, the “Store Terms”). The person signing confirms they are an owner, director or authorised signatory with authority to bind the business.

We may amend the Store Terms. Changes to the Commission Schedule take effect on the date shown in the panel with at least 30 days’ notice. Other material changes take effect 30 days after notice in the panel or by email. Continuing to sell after the effective date constitutes acceptance; if you do not agree you may terminate under section 16.

2.Definitions

Customer

A user of the Streetfast rider app or website who places an Order.

Captain

An independent courier who collects an Order from your premises and delivers it to the Customer.

Order

A request by a Customer to buy Items from you for delivery by a Captain or for pickup at your premises.

Item

Any food, beverage, grocery, pharmacy or retail product you list for sale.

Panel

The Store Partner web panel and tablet app used to manage listings, hours, orders, staff and payouts.

Commission

The percentage of the Item subtotal Streetfast retains on each completed Order, as published in your city’s Commission Schedule.

Commission Schedule

The city-specific document listing Commission rates by Order type (delivery, pickup, Streetfast-promoted), minimum Order values and any fixed fees.

Mandatory Documents

Business registration, the licences and permits required for the Items you sell (including a food-handling permit and Alberta Health Services approval for food businesses, and pharmacy licensing for pharmacies), proof of commercial insurance, and a void cheque or direct-deposit form.

Preparation Time

The time you set in the Panel, per Item or store-wide, within which an accepted Order will be ready for handover.

3.Independent relationship

You are an independent business, not an agent, franchisee, joint venturer or partner of Streetfast. You control your premises, staff, inventory, recipes, prices and hours. Streetfast provides a marketplace, dispatch and payment platform; it does not prepare, own, take title to, or resell your Items. When a Customer places an Order, the sale contract for the Items is between you and the Customer. Streetfast acts as your limited payment collection agent and, where a Captain delivers, arranges delivery as a separate service to the Customer.

Nothing in this Agreement requires you to sell exclusively through Streetfast. You may sell in store, through your own channels and through other platforms.

4.Onboarding & documents

To be activated you must provide in the Panel: your legal business name, operating name, business number, registered address and premises address; the store type and category; at least one owner or manager contact; the Mandatory Documents; and bank account details for payouts. Streetfast (or its vendors) verifies Mandatory Documents before your storefront goes live and may re-verify at any time.

You must keep every Mandatory Document valid and upload renewals before expiry. We send reminders in advance; if a Mandatory Document passes its expiry date your storefront is paused automatically until a valid replacement is verified. You must notify us within 48 hours of any change of ownership, legal name, premises, licence status, insurance cancellation or public-health order affecting your premises.

5.Listings, menu & pricing

Your catalogue

You control your menu or catalogue in the Panel: Item names, descriptions, photos, modifiers, prices, availability, categories and opening hours. You are solely responsible for their accuracy and legality, including allergen and ingredient information, nutritional claims, age restrictions, weights and measures, and compliance with labelling and consumer-protection law. Items must be ones you are licensed to sell and that are permitted on the platform under our restricted-items policy shown in the Panel.

Price parity

The price you list for an Item may not exceed the price you charge for the same Item in store or on your own channels, unless your Commission Schedule expressly permits a stated maximum markup. Streetfast may remove or correct a listing that breaches this section after notice.

Photos and content

You grant Streetfast a non-exclusive, royalty-free licence to display, crop, reformat and promote your name, logo, menu, photos, prices and descriptions in the platform and in Streetfast marketing for the purpose of taking and promoting Orders. You confirm you own or have the right to license this content. Streetfast may photograph Items or produce listing content at your request; such content is licensed to you for platform use only.

6.Order handling & service levels

Accepting Orders

While your storefront is open you receive Orders in the Panel and must accept or decline each within the acceptance window shown (default 3 minutes). Unanswered Orders are auto-declined and count against your acceptance rate. You may pause your storefront (“Busy mode”) at any time; Orders are not offered while paused.

Preparation and handover

• Prepare each accepted Order within your Preparation Time and mark it Ready in the Panel. Captains are dispatched against this time; consistently late Orders increase Customer wait and Captain idle time.
• Seal food Orders with a tamper-evident sticker or bag seal, label them with the Order number, and package to keep hot items hot, cold items cold and prevent leaks.
• Verify the Captain’s Order code (or the Customer’s pickup PIN) before handover and confirm the handover in the Panel.
• For age-restricted Items, hand over only to a verified Captain; the Captain performs Customer ID verification at delivery.

Substitutions and out-of-stock Items

If an Item is unavailable, use the Panel to offer a substitute of equal or lower price or to remove the Item and refund its price to the Customer before marking the Order Ready. Grocery and retail stores may enable Customer substitution preferences; follow the Customer’s preference where set.

Service levels

Streetfast tracks your acceptance rate, on-time rate (Ready within Preparation Time), order accuracy (missing or wrong Items) and Customer rating, and shows them in the Panel. Stores falling below the thresholds published for your city for two consecutive weeks receive a coaching notice; persistent shortfalls may lead to reduced placement or review under section 14.

7.Food safety & regulatory compliance

You are solely responsible for the quality, safety, fitness for purpose and legality of every Item you sell, and for compliance with all food-safety, public-health, licensing, consumer-protection, weights-and-measures, pharmacy, liquor, tobacco/vape and tax laws that apply to your business. Food businesses must hold and maintain a valid Alberta Health Services food-handling permit and remain in good standing with Environmental Public Health.

Streetfast monitors public-health inspection feeds where available. A Store Partner reported as closed or ordered to cease operations by a public-health authority is paused automatically until the authority confirms reinstatement. You must tell us immediately of any recall, contamination or public-health order affecting Items you have sold through the platform, and cooperate with any recall or Customer notification.

8.Commission, payouts & taxes

Commission

For each completed Order, Streetfast retains the Commission on the Item subtotal (excluding taxes, tips and Customer-paid delivery and service fees) at the rate in your Commission Schedule. Standard rates in Alberta at the effective date are 24% for delivery Orders, 12% for Customer pickup Orders and 30% for Orders sourced through Streetfast-funded promotions; your Commission Schedule governs if it differs. Customer tips designated for the store are paid to you in full and are not commissionable.

Payment collection and payouts

You appoint Streetfast as your limited payment collection agent to accept Customer payments on your behalf; payment received by Streetfast is payment received by you. Streetfast pays out your net proceeds — Item subtotal plus applicable taxes collected on your behalf plus store tips, less Commission, refunds attributable to you, promotion funding you agreed to, equipment charges and other amounts owed — to your registered bank account through our payout partner (Stripe Connect in Canada) weekly on the schedule shown in the Panel. You must complete the payout partner’s onboarding and agree to its terms. A statement for every payout, with every Order’s breakdown, is available in the Panel and the exact Commission configuration used is recorded so any amount can be reproduced on request.

Cash and pickup Orders

Where cash on pickup is enabled, you collect the Order total from the Customer and the Commission becomes a balance you owe Streetfast, netted against your next payout.

Taxes

You are the vendor of the Items and are responsible for determining, charging and remitting GST and any other tax on your Items. You must provide your GST registration number if registered; Streetfast collects GST from the Customer on your Items at the rates you configure and remits the collected amount to you in your payout. Streetfast charges GST on its Commission and issues you a monthly Commission invoice. Streetfast reports platform income as required by the Canada Revenue Agency.

9.Refunds, disputes & chargebacks

Customers may report missing, wrong, damaged or unsatisfactory Items through the app. Streetfast assesses each claim using Order records, packaging and proof-of-delivery photos, Captain and store timestamps and your response, and may refund or credit the Customer. Refunds are attributed as follows:

• To the Store Partner — missing or wrong Items, quality or preparation faults, unlabelled allergens, Orders not Ready within Preparation Time leading to cancellation, and Orders you cancel after acceptance.
• To the Captain or Streetfast — damage in transit, late delivery after handover, delivery to the wrong address, platform errors. These are not deducted from you.

Refunds attributed to you are deducted from your next payout and itemised in the Panel. You may dispute an attribution within 14 days with evidence (handover photo, Panel timestamps); disputes are reviewed by a person and resolved within 10 business days. Customer chargebacks caused by your conduct are treated as refunds attributable to you.

10.Marketing, promotions & brand

You may opt in to promotions in the Panel — Item discounts, free-delivery offers, sponsored placement and Streetfast-wide campaigns. Each promotion states its period, funding split and any Commission change before you opt in; you may withdraw with the notice stated. You may not run a promotion that makes an Item cheaper on another platform than on Streetfast during a Streetfast-funded campaign you have joined.

The Streetfast name, logos and marks are owned by Streetfast. You may use Streetfast-provided materials (stickers, bag seals, window decals, “Order on Streetfast” assets) only as instructed in the Panel brand kit, and must remove them on termination. You may not register domains, social accounts or businesses using the Streetfast name or imply that Streetfast endorses your Items.

11.Tablet & equipment policy

You may run the Panel on your own device, or request a Streetfast tablet, stand, charger and receipt printer (“Devices”). This section applies whenever a Device is provided.

Ownership and provision

• Devices remain the property of Streetfast at all times. You receive a right to use them only for Streetfast Orders while this Agreement is in force. You may not sell, lend, pledge, sub-lease or move a Device to another location without our consent.
• One tablet per location is provided at no charge. Additional or replacement Devices, and any deposit or monthly Device fee shown in the Panel when you request them, are deducted from payouts.
• Where a Device includes a Streetfast wireless data plan, we may deduct a weekly data reimbursement at the rate shown in the Panel. You may instead connect the Device to your own Wi-Fi at no charge.

Tablet liability

• Normal wear and tear and hardware faults that are not your fault (won’t charge, won’t power on, screen defect) are repaired or replaced by Streetfast free of charge. Report the fault through Panel support; we aim to ship a replacement within 5 business days and the faulty Device must be returned in the packaging provided.
• Damage Fee. Loss or theft of a Device, damage outside normal wear and tear (cracked screen, liquid damage, missing parts), or failure to return a Device on time results in a Damage Fee of CAD $200 per tablet and CAD $75 per printer, deducted from your payouts. Streetfast may waive the fee for theft on receipt of a police report within 14 days, at its discretion.
• Return. Within 10 days of termination, or if all your locations have been offline for 45 consecutive days, you must return all Devices using the prepaid label we provide. The Damage Fee applies to any Device not received within 30 days.
• Streetfast’s liability for a Device is limited to repair or replacement. Streetfast is not liable for Orders missed because a Device was offline, uncharged or misused, nor for any other device or data on your network.

Tablet usage policy

• Keep the tablet powered on, charged, connected and audible during your published opening hours so Orders are received and acknowledged within the acceptance window. Missed Orders caused by a switched-off or silenced tablet count against your acceptance rate.
• Use the tablet only for the Streetfast Panel. Do not install other apps, sign in to personal accounts, remove or bypass Streetfast’s device management, or change the device passcode. We may remotely update, lock or wipe a Device.
• Keep the tablet in the stand at your order station, out of the kitchen’s heat and liquids, and accessible only to staff with a Panel PIN. You are responsible for actions taken on the Device by anyone at your premises.
• Do not display Customer information from the tablet to other Customers or the public; lock the screen when unattended.
• Streetfast may collect device health data (battery, connectivity, app version, online status) to keep the Panel reliable; this data is not used for any other purpose.

Panel licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Panel solely to sell through the platform. You may not copy, modify or reverse-engineer the Panel, scrape platform data, use automation to manipulate acceptance, ratings or promotions, or take Customers matched on the platform off-platform for the same Order.

12.Staff accounts & Customer data

You may create staff accounts (cashier, manager) for named employees. You are responsible for their use of the Panel, for removing access when they leave, and for keeping PINs and passwords confidential. Actions taken under a staff account are attributed to you.

Customer information you receive — names, delivery addresses, phone numbers, Order contents, notes — is confidential and may be used only to fulfil the Order. You may not store it outside the Panel, add Customers to your own marketing lists, contact them for any other purpose, or share it. You must handle Customer information in compliance with PIPEDA and Alberta’s Personal Information Protection Act, and report any suspected breach to our Privacy Officer through Panel support within 24 hours. We collect and use your business and personal information as described in our Privacy Policy.

13.Insurance & Streetfast coverage

Your insurance

You must maintain, at your own cost, commercial general liability insurance including product liability for the Items you sell, with limits of at least CAD $2,000,000 per occurrence, and any other coverage required by law for your business (including for any staff who deliver Orders themselves where self-delivery is enabled). You must upload a current certificate at onboarding and each renewal, and provide any additional certificate on request.

Streetfast coverage

Streetfast may make the following protection available to Store Partners in Alberta. Each is subject to the terms, limits and exclusions of the applicable programme or insurer policy published in the Panel under Settings → Insurance, which prevail over this summary:

Important limits. Any insurance-backed protection is assessed and validated by the insurer on a case-by-case basis under its own policy terms, limits, deductibles and exclusions; Streetfast does not decide, guarantee or fund insurer claims and makes no representation that any particular incident will be covered. All Streetfast coverage is secondary to any insurance you hold, does not cover your own operations, Items, staff, premises or the goods themselves before handover, and does not insure you against business interruption or loss of revenue. Streetfast may change, suspend or withdraw any programme on notice in the Panel.

Incidents and claims

Report any injury, property damage, collision or safety incident involving a Captain or Customer on or near your premises through Panel support within 24 hours, preserve CCTV or other evidence for 30 days, cooperate with Streetfast, its insurers and adjusters, and make no admission on Streetfast’s behalf. Order-protection reviews start automatically when a Customer reports an Order not received; we aim to complete the attribution review within 10 business days.

14.Ratings, suspension & deactivation

Customers rate each Order; your rolling rating, acceptance, on-time and accuracy rates are shown in the Panel and influence placement in search and category listings, together with distance, relevance and availability. Any decision to restrict or deactivate a storefront on the basis of performance is made by our team, recorded, and communicated to you with the reason.

Certain pauses are applied automatically after advance reminders where applicable: expiry of a Mandatory Document; a public-health closure report; a negative payout balance exceeding the threshold published for your city. These lift automatically when resolved. Streetfast may also pause or deactivate your storefront following review where we reasonably believe you have breached this Agreement, sold prohibited or unsafe Items, committed fraud or manipulated the platform, mishandled Customer data, or where required by law or a regulator. Where safety is at risk we may pause immediately while we investigate. Except where prohibited by law, we will tell you the reason and how to appeal; appeals are reviewed by a person not involved in the original decision and all decisions are recorded in our audit log.

15.Indemnity & limitation of liability

You agree to indemnify, defend and hold harmless Streetfast, its affiliates and their officers, directors, employees and agents from and against all claims, damages, losses, liabilities, fines and expenses (including reasonable legal fees) arising out of or related to: (a) the Items you sell, including food-safety, allergen, product-liability, recall and intellectual-property claims; (b) your breach of this Agreement or of any law, licence, insurance or tax obligation; (c) any claim by your employees, staff or suppliers; (d) your handling of Customer information; and (e) content you provide for your listings.

The platform is provided “as is”. Streetfast does not guarantee any volume of Orders, any minimum revenue, or that the platform will be uninterrupted or error-free. To the maximum extent permitted by law, Streetfast is not liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, and Streetfast’s total liability to you for all claims in any twelve-month period shall not exceed the total Commission Streetfast retained from your Orders in that period.

These limitations do not apply to liability that cannot be limited by law, or to Streetfast’s obligation to pay you net proceeds properly due under section 8.

16.Term & termination

This Agreement starts when you sign it and continues until terminated. You may terminate at any time on 14 days’ written notice or by closing your storefront in the Panel. Streetfast may terminate on 30 days’ notice for any reason, or immediately under section 14. On termination: you must fulfil or cancel (with refund) any accepted Orders; we will pay out net proceeds properly due, less amounts you owe, on the next payout cycle and may hold a reasonable reserve for up to 60 days against pending refunds and chargebacks; you must return Streetfast equipment and remove Streetfast materials; and sections 3, 8 (amounts owed), 9, 10 (brand), 12, 15 and 17 survive.

17.Dispute resolution & general

Support first. Raise payout, refund-attribution or account issues through Panel support. Unresolved disputes may be escalated to Store Partnerships through Panel support; we will acknowledge within 5 business days and aim to resolve within 30 days.

Governing law and courts. This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. The courts of Alberta have exclusive jurisdiction over disputes arising out of this Agreement, and each party attorns to their jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction.

• Entire agreement. The Store Terms are the entire agreement between you and Streetfast regarding the platform and supersede prior agreements and any purchase-order or supplier terms you may issue.
• Severability and waiver. Invalid provisions are enforced to the extent permitted and the rest remain in force; failure to enforce a right is not a waiver.
• Assignment. You may not assign this Agreement, including on a change of ownership of your business, without our consent. Streetfast may assign it to an affiliate or successor on notice.
• Notices. By Panel notice or email to the contact details on your account, and to Streetfast by post to Streetfast Inc., Attn: Store Partnerships, Calgary, Alberta, Canada.
• Language. This Agreement is in English; where a translation is provided, the English version prevails to the extent permitted by law.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

18.Acceptance record

When an authorised signatory signs this Agreement in the Panel, Streetfast records the Agreement version, the date and time of signature, the signatory’s name and role, the store account identifier, the drawn or typed signature, and the IP address and device used. A copy of the version you signed is available in the Panel under Settings → Legal, and you may request it from support at any time. Re-acceptance is required when a new version takes effect.